ABOUT US
Professionals is in the Business Process Outsourcing industry since year 2000. We pride ourselves on the satisfaction of our clients. We recognize that in today's business environment, client organizations have a high degree of dependence on service providers.
We, therefore have strong focus at Professionals on quality, timely delivery, reliability, confidentiality and flexibility to match varying client requirements. In more than a decade of our existence, We have not lost a single client to competition or due to the quality or cost of our services.
Company
Professionals is a more than a decade old company specializing in Healthcare Business Process Outsourcing and IT Services. Professionals offers Medical, Business and General Transcription, Document and Data Processing.
Professionals pride itself on the satisfaction of its clients. Client Satisfaction is single most important Mantra and is tightly woven in our day-to-day activities. Recognizing this there is a strong focus at Professionals on Quality, Timely delivery, Reliability, Confidentiality and Flexibility to match varying client requirements.
Professionals drives its strength from a well trained, committed and highly experienced team, supported by robust systems procedures and a highly motivated management. At Professionals our People are our greatest asset and we provide a work environment which is friendly and progressive.
Professionals prides itself in its 'small' size makes us walk that extra mile, do a bit extra in paying greater attention to special needs and requirements of different clients.
Although we have changed with the times but for one thing which remain same ever since our inception – Our Objectives - To Be Customer's Delight.
Quick Look
| Company Name | Professionals |
| Business Type | Business Process Outsourcing |
| Service Areas | Healthcare Documentation, Medical Transcription, Medical Records Summarization, Business Transcription, Media Transcription, Document Processing, Data Processing |
| Operation since | Year 2000 |
Professionals Advantage
- Small Size of the company provides flexibility and adaptability in our approach reducing response time to customers' requirements and requests
- Entrepreneur managed company with a professional approach ensures nimble and fleet footed approach
- Experienced team in Medical and Business Transcription.
- Customized process as per client requirements
- With more than a decade of experience in the Transcription, Professionals has in-depth knowledge of general practices that can be leveraged for creating win-win situation.
- Close knit, committed Team, passionate about their work enables Professionals to achieve high quality levels in significantly lower time spans
- Services at competitive prices
Promoters
Professionals is promoted and managed by highly qualified, experienced Engineers.
All the key – persons are Engineers by qualification and have an experience of ranging from 18 to 25 years in the field of Software Engineering/ networking/ data – conversion/ IT Solutions.
The key-persons combine a wealth of experience with diverse management skills providing solidity to the enterprise.
Services
Professionals is in the Business Process Outsourcing industry since more than a decade. Starting with Medical Transcription , it has expanded its range of service offerings. Currently we offer Medical Record Summarization, Business and General Transcription, Data entry and Data Conversion.
Medical Transcription
- 13+ years of experience in MT
- Transcribing for 900+ Doctors in various Clinics and Hospitals in the USA
- Committed to provide excellent quality within agreed Turn Around Time
- A well defined and monitored quality control system
- 24x7 Operations
Business Transcription
- 4+ years experience in Business Transcription
- Specialized in Medical Research Reports, One-to-one interviews, Q&A Sessions, and Management Conference calls.
- High Quality Verbatim transcripts ensuring consistent, accurate within Turn Around Time as per the client requirement.
Media Transcription
- 3+ years experience in Media Transcription.
- Specialized in interviews, Q&A Sessions, Video transcription, Media Transcription and Management Conference calls.
- High Quality Verbatim transcripts ensuring consistent, accurate within Turn Around Time as per the client requirement.
Medical Summarization
Professionals is well sourced with a Team of Trained and Experienced Medical Summarizers to take into account the end use of medical record summaries as specified by the clients. Summaries provided are primarily based on the specific requirement of the clients including Narrative Medical Summary , Annotated Index Summary , Medical Chronology & Timelines.
Our Enablers
Since our inception we indentified enablers and have imbibed them in our day-to-day work culture. Our objectives are the same as when we started – To have satisfied clients. To achieve this objective, we are prepared to walk the extra mile for our Clients, Associates, and Employees.
Vision
Team Professionals To Be Globally Admired Company And The Leader in Indian BPO Business in Quality that Delights Its Customers.
Credo
- To uphold Highest Ethical Standards in conduct of our Business.
- To Build lasting relationship with Customers based on Trust and Mutual Benefit.
- To Build a Superlative Team and Empower it.
- To Lead with Love and Guide with Knowledge.
- To Value Opportunity and Responsibility to make a Meaningful difference in People's Life.
Mantra
Life is not worth living without an impossible dream !!!
- Its Impossible, says Reason.
- Its Reckless, says Experience.
- Its Painful, says Pride.
Try !! says Dream. The challenge … to bring a Dream to life.
Mission
In every service segment entered, Professionals endeavors to exceed customer expectations of Quality and Timeliness in a Cost Efficient Manner for securing client and end user satisfaction.
We at Professionals, constantly evaluate new opportunities in the outsourcing business with an aim to continue the high growth rates achieved in the past.
Strength
Since our inception we indentified enablers and have imbibed them in our day-to-day work culture. Our objectives are the same as when we started – To have satisfied clients. To achieve this objective, we are prepared to walk the extra mile for our Clients, Associates, and Employees.
People
At Professionals, we know that the key to success is our people. As a leader in integrated medical health information services and document management, we know that our customers require, and should receive, the highest level of service and products. This is why we continually look for the best and brightest individuals to join our company.
Teamwork, growth, recognition and achievement are all part of the Professionals values. Our talented and dedicated people enable us to consistently exceed customer expectations. They also fuel our growth.
Highly motivated experts in Designing Implementing Solution for any complex problem.
Well trained and dedicated staff for transcription.
Large pool of trained Data Entry Operators / Computer operators.
Infrastructure
Professionals is having the right infrastructure to deliver the best
- Cutting edge technology – Entire Network on Windows 2008 server
- Work done on a centralized pool concept working out of a local area network (LAN)
- Round the clock coverage and complete upto the minute monitoring of work. Complete job tracking, allocation & monitoring through on-line tools / software
- Wide suite of delivery options for working to customer specifications.
- Fully Trained Manpower
- High speed connectivity through a DSL line with redundancy
- 50 Nodes Setup. Each Workstation having Uninterrupted Power Supply
- 50 offline data entry Workstations
- High volume printing station for large data processing jobs
- 7 * 24 Support
Quality
All transcriptions done by us are based on AAMT guidelines and quality standards to which we strictly adhere. We offer 98.5% accuracy as per AAMT norms.
At Professionals, the Management and the its team members are committed to secure a long term partnership with each of our customers. We strive to exceed the customers' expectations and be the preferred source of offshore Business and Medical Transcription.
We do this by
- Ensuring that our services provide complete satisfaction through meeting or exceeding the mutually agreed requirements and expectations consistently.
- Fostering a team environment where Quality is everyone's responsibility.
- Promoting a philosophy of continuous improvement embraced by each of our team member.
- Inculcate awareness in all our members to be responsible for what they produce.
- Ongoing reviews of processes, people and performance are the key drivers of our quality performance.
We understand clearly that our growth is on the foundation of process Excellence with strong focus on the quality of service delivery. Professionals continue to exceed the SLA and client expectations. This is reflected in the fact of Professionals not losing a single client in its Medical and Business Transcription service offerings.
Data Security
At Professionals Data is secure because:
- All systems are protected with a firewall and antivirus
- Physical Access Control Systems in place
- System managed paperless production flow
- Sensitive data is well protected and transferred on secure lines after encryption
- Employees sign a non disclosure agreement and are made aware of severe liabilities on misuse of data. Employees do not have access to emails, external disc drives and camera of any kind
- Limited and controlled internet access provided
Flexibility
As service provider, Professionals is aware of the need for flexibility. Through a conscious and concerted effort, flexibility has been converted to one of our strengths.
Our response time to clients needs, emergencies, new projects and changes in systems and work type is faster than our competitors.
All our team members are trained in the needed skills and learning processes, their training includes multitasking, quality awareness and the need to respond to Client requests in the shortest span of time.
Our Team Leads are invariably chosen from within – this ensures that they are well aware and understand team strengths which can be leveraged to the Client's advantage.
Training
Professionals recognizes that training plays a key role in preparing and equipping a person to perform on the job. The equation is simple
BETTER TRAINING = BETTER EMPLOYEE = QUALITY PERFORMANCE.
When required refresher courses are conducted routinely for our teams to ensure that a high quality of performance is maintained in the production unit.
Contact Us
Visit us at : www.profzone.in
Mail us : info@profzone.in
INDIA OFFICE
Professionals
15 S M PADMANABHPUR, DURG 491 001 (CG) India
Phone : +91 788 4902031
Telefax : +91 788 3552782
KEY CONTACTS
Business Development : |
B S Gogia (gogia@profzone.in) |
Operations : |
Rakhee Rakesh (rakhee@profzone.in) |
Human Resource : |
Recruiter (hr@profzone.in) |
Admin : |
Kala Pradeep (kpradeep@profzone.in) |
Technical Support : |
Rajesh (techsupport@profzone.in) |
THE OPPORTUNITY
Professionals provides a flexible working environment that allows for a challenging and rewarding experience. Our career opportunities include professional, technical, transcription, coding and support positions.
We are always looking for professional medical transcriptionists, quality assurance specialists, information systems personnel and other corporate Professionals.
Professionals offers competitive salaries and a comprehensive benefit program.
If you're serious about a career, take a serious look at Professionals Call or contact us to discuss your particular needs as a team member.
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